How to remove a university account from your own computer

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This article explains how to remove a university account from your own computer.

It might happen that you are unable to sign into Teams or other Microsoft 365 apps from your computer because your computer has been disabled. This happens when your University of Southampton account is associated with your personal device.

These instructions are for Windows users only and for computer not owned or managed by iSolutions.

Overview of the issue

This issue happens because your University of Southampton account is associated with your personal device rather than your primary device.

During the logon screen of Teams (or any other Office365 application) your computer has been accidentally enrolled onto the University’s Office365 portal.

You can see this status by:

Opening your Microsoft MyAccount
Once logged in, navigate to Devices

3. You will see what personal devices you have enrolled

If you click on the button Disable device:

Your device will be marked as Device is disabled. This action will just remove access from your PC, but will not delete the account entirely
You will get one of the following error messages when you try to sign into Teams or any other Office 365 application:

a. On Microsoft 365 applications:

b. On Teams:

To solve the issue by disconnecting your profile and adding it again please follow the next sections.

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How to disconnect your profile and add it again

Removing the profile

Instructions for Windows 11

Before starting, please remember that you cannot remove your account if:

It’s the only account on the PC, or
The account you want to delete is the primary account on the PC

Step-by-step instructions:

Select the Start menu

2. Select the Settings icon

3. Select Accounts

4. Select Access work or school

5. Select the account you wish to remove, then select Disconnect

6. Select Yes to confirm your actions. Note that this will not delete the account entirely, it will just remove access from your PC

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Adding the profile again

Launch Teams or another Microsoft 365 app
You will be asked to enter your credentials
It will appear a screen asking you to stay signed in to all your apps. Please do not press the button OK at this stage
Please do the following actions:
1. Untick the Allow my Organisation to manage my device option
2. Select the bottom-left option No, sign in to this app only
Select the button OK. Teams and the other Microsoft 365 apps will launch as normal